Vestnik of Astrakhan State Technical University. Series: Management, Computer Sciences and Informatics
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Vestnik of Astrakhan State Technical University. Series: Management, Computer Sciences and Informatics, 2013, Number 2, Pages 98–103 (Mi vagtu277)  
This article is cited in 1 scientific paper (total in 1 paper)

TELECOMMUNICATION SYSTEMS AND NETWORK TECHNOLOGIES

System of criteria of evaluation of quality of telecommunication services and method of their evaluation

I. Yu. Kvyatkovskaya, Quang Hiep Pham

Astrakhan State Technical University
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Abstract: The attempt to form the system of criteria of quality of telecommunication services in Russia is made. Based on the Russian State Standards the system and its structure are formed. The set-theoretical model for assessment and monitoring the quality of services in telecommunication companies is proposed.
Keywords: criteria of quality, set-theoretical model, quality of services, set of criteria, set of assessments, Pospelov’s matrix, telecommunication service.
Received: 29.05.2013
Document Type: Article
UDC: [004.946:658.62]:[338.47:654.15]
BBC: 32.88/.97в637:65.386-823.2-21
Language: Russian
Citation: I. Yu. Kvyatkovskaya, Quang Hiep Pham, “System of criteria of evaluation of quality of telecommunication services and method of their evaluation”, Vestn. Astrakhan State Technical Univ. Ser. Management, Computer Sciences and Informatics, 2013, no. 2, 98–103
Citation in format AMSBIB
\Bibitem{KvyPha13}
\by I.~Yu.~Kvyatkovskaya, Quang~Hiep~Pham
\paper System of criteria of evaluation of quality of telecommunication services and method of their evaluation
\jour Vestn. Astrakhan State Technical Univ. Ser. Management, Computer Sciences and Informatics
\yr 2013
\issue 2
\pages 98--103
\mathnet{http://mi.mathnet.ru/vagtu277}
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  • https://www.mathnet.ru/eng/vagtu/y2013/i2/p98
    • This publication is cited in the following 1 articles:
    Citing articles in Google Scholar: Russian citations, English citations
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    		Вестник Астраханского государственного технического университета. Серия: Управление, вычислительная техника и информатика
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    Full-text PDF :191
    References:32
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