Vestnik of Astrakhan State Technical University. Series: Management, Computer Sciences and Informatics
RUS  ENG    JOURNALS   PEOPLE   ORGANISATIONS   CONFERENCES   SEMINARS   VIDEO LIBRARY   PACKAGE AMSBIB  
General information
Latest issue
Archive
Impact factor

Search papers
Search references

RSS
Latest issue
Current issues
Archive issues
What is RSS


Vestn. Astrakhan State Technical Univ. Ser. Management, Computer Sciences and Informatics:
Year:
Volume:
Issue:
Page:
Find




Personal entry:
Login:
Password:
Save password
Enter
Forgotten password?
Register

Vestnik of Astrakhan State Technical University. Series: Management, Computer Sciences and Informatics, 2010, Number 2, Pages 15–20 (Mi vagtu176)  
This article is cited in 3 scientific papers (total in 3 papers)

SOCIAL AND ECONOMIC SYSTEMS MANAGEMENT

Monitoring of quality of work of a commercial organization. Indicators structuring. Application of cognitive maps

E. A. Barmina, I. Yu. Kvyatkovskaya

Astrakhan State Technical University
Full-text PDF (290 kB) Citations (3)
References:
PDF
HTML
Abstract: The procedure of quality monitoring, containing the definition of quality indicators, is offered in the paper. The term "quality map" is introduced; operation principles of the expert group are distinguished. The mechanism of inverse calculations is used to analyze the results of quality monitoring. A hierarchy of quality indicators is formed; measurable integrated quality indicators are defined. It is offered to use cognitive modeling tools to find out a minimum informative set of indicators.
Keywords: quality indicators, quality management, cognitive modeling, method of analytic networks, monitoring, team experts, inverse calculations.
Received: 13.05.2010
Revised: 26.05.2010
Document Type: Article
UDC: 681.3
Language: Russian
Citation: E. A. Barmina, I. Yu. Kvyatkovskaya, “Monitoring of quality of work of a commercial organization. Indicators structuring. Application of cognitive maps”, Vestn. Astrakhan State Technical Univ. Ser. Management, Computer Sciences and Informatics, 2010, no. 2, 15–20
Citation in format AMSBIB
\Bibitem{BarKvy10}
\by E.~A.~Barmina, I.~Yu.~Kvyatkovskaya
\paper Monitoring of quality of work of a commercial organization. Indicators structuring. Application of cognitive maps
\jour Vestn. Astrakhan State Technical Univ. Ser. Management, Computer Sciences and Informatics
\yr 2010
\issue 2
\pages 15--20
\mathnet{http://mi.mathnet.ru/vagtu176}
Linking options:
  • https://www.mathnet.ru/eng/vagtu176
  • https://www.mathnet.ru/eng/vagtu/y2010/i2/p15
    • This publication is cited in the following 3 articles:
    Citing articles in Google Scholar: Russian citations, English citations
    Related articles in Google Scholar: Russian articles, English articles
    		Вестник Астраханского государственного технического университета. Серия: Управление, вычислительная техника и информатика
    Statistics & downloads:
    Abstract page:157
    Full-text PDF :63
    References:44
    First page:1
     
      Contact us:
    		  Terms of Use  Registration to the website  Logotypes © Steklov Mathematical Institute RAS, 2025