Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii"
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Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii", 2021, Issue 1, Pages 109–117 (Mi ulsu44)  
This article is cited in 2 scientific papers (total in 2 papers)

Mathematical model of a multi-service call center with multi-stage servicing and preemptive-resume priority in service

Yu. G. Savinov, A. N. Shchukin, M. D. Podgornov

Ulyanovsk State University, Ulyanovsk, Russia
Full-text PDF (416 kB) Citations (2)
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Abstract: The paper develops a semi-martingale (trajectory) approach to the mathematical description and modeling of call centers. The model of the call center with additional service of non-priority requests and blocking of calls at multi-stage service is considered. The transition from a mathematical model to iterative formulas, which are used for simulation, is shown.
Keywords: multiservice call centers, multi-stage servicing, blocking, semi-martingale description, point process, compensator.
Received: 11.05.2021
Revised: 11.05.2021
Accepted: 31.05.2021
Document Type: Article
UDC: 519.218.5
Language: Russian
Citation: Yu. G. Savinov, A. N. Shchukin, M. D. Podgornov, “Mathematical model of a multi-service call center with multi-stage servicing and preemptive-resume priority in service”, Uchenyye zapiski UlGU. Seriya “Matematika i informatsionnyye tekhnologii”, 2021, no. 1, 109–117
Citation in format AMSBIB
\Bibitem{SavShcPod21}
\by Yu.~G.~Savinov, A.~N.~Shchukin, M.~D.~Podgornov
\paper Mathematical model of a multi-service call center with multi-stage servicing and preemptive-resume priority in service
\jour Uchenyye zapiski UlGU. Seriya ``Matematika i informatsionnyye tekhnologii''
\yr 2021
\issue 1
\pages 109--117
\mathnet{http://mi.mathnet.ru/ulsu44}
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    • This publication is cited in the following 2 articles:
    Citing articles in Google Scholar: Russian citations, English citations
    Related articles in Google Scholar: Russian articles, English articles
    		Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii"
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