Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii"
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Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii", 2021, Issue 1, Pages 102–108 (Mi ulsu43)  
This article is cited in 2 scientific papers (total in 2 papers)

Mathematical model of a call center with a random delay in multi-stage service

Yu. G. Savinov, V. I. Pronin, A. E. Kuritsyn

Ulyanovsk State University, Ulyanovsk, Russia
Full-text PDF (408 kB) Citations (2)
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Abstract: The paper presents a mathematical model of a call service center with a random delay for multi-stage service. The mathematical model is built in terms of point processes and their compensators. The transition from the mathematical model to the iterative formulas, that are necessary for simulation, is shown.
Keywords: queuing system, call center, random delay, point process, compensator, simulation.
Received: 11.05.2021
Revised: 11.05.2021
Accepted: 31.05.2021
Document Type: Article
UDC: 519.218.5
Language: Russian
Citation: Yu. G. Savinov, V. I. Pronin, A. E. Kuritsyn, “Mathematical model of a call center with a random delay in multi-stage service”, Uchenyye zapiski UlGU. Seriya “Matematika i informatsionnyye tekhnologii”, 2021, no. 1, 102–108
Citation in format AMSBIB
\Bibitem{SavProKur21}
\by Yu.~G.~Savinov, V.~I.~Pronin, A.~E.~Kuritsyn
\paper Mathematical model of a call center with a random delay in multi-stage service
\jour Uchenyye zapiski UlGU. Seriya ``Matematika i informatsionnyye tekhnologii''
\yr 2021
\issue 1
\pages 102--108
\mathnet{http://mi.mathnet.ru/ulsu43}
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    • This publication is cited in the following 2 articles:
    Citing articles in Google Scholar: Russian citations, English citations
    Related articles in Google Scholar: Russian articles, English articles
    		Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii"
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