Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii"
RUS  ENG    JOURNALS   PEOPLE   ORGANISATIONS   CONFERENCES   SEMINARS   VIDEO LIBRARY   PACKAGE AMSBIB  
General information
Latest issue
Archive

Search papers
Search references

RSS
Latest issue
Current issues
Archive issues
What is RSS


Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii":
Year:
Volume:
Issue:
Page:
Find




Personal entry:
Login:
Password:
Save password
Enter
Forgotten password?
Register

Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii", 2024, Issue 1, Pages 35–43 (Mi ulsu191)  
Development of a simulation model for a call-center with “impatient” requests using AnyLogic Software

V. V. Nazarov, Yu. G. Savinov

Ulyanovsk State University, Russia
Full-text PDF (888 kB)
References:
PDF
HTML
Abstract: An overview of a simulation model for a call center with "impatient" requests is presented. Based on the developed simulation model, solutions for processing procedures are proposed to improve overall operational efficiency.
Keywords: queuing system, simulation modeling, optimization, AnyLogic
Received: 21.12.2023
Revised: 14.02.2024
Bibliographic databases:
Document Type: Article
UDC: 004.942
Language: Russian
Citation: V. V. Nazarov, Yu. G. Savinov, “Development of a simulation model for a call-center with “impatient” requests using AnyLogic Software”, Uchenyye zapiski UlGU. Seriya “Matematika i informatsionnyye tekhnologii”, 2024, no. 1, 35–43
Citation in format AMSBIB
\Bibitem{NazSav24}
\by V.~V.~Nazarov, Yu.~G.~Savinov
\paper Development of a simulation model for a call-center with ``impatient'' requests using AnyLogic Software
\jour Uchenyye zapiski UlGU. Seriya ``Matematika i informatsionnyye tekhnologii''
\yr 2024
\issue 1
\pages 35--43
\mathnet{http://mi.mathnet.ru/ulsu191}
\elib{https://elibrary.ru/item.asp?id=68557935}
Linking options:
  • https://www.mathnet.ru/eng/ulsu191
  • https://www.mathnet.ru/eng/ulsu/y2024/i1/p35
    • Citing articles in Google Scholar: Russian citations, English citations
    Related articles in Google Scholar: Russian articles, English articles
    		Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii"
     
      Contact us:
    		  Terms of Use  Registration to the website  Logotypes © Steklov Mathematical Institute RAS, 2024