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Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii", 2024, Issue 1, Pages 35–43
(Mi ulsu191)
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Development of a simulation model for a call-center with “impatient” requests using AnyLogic Software
V. V. Nazarov, Yu. G. Savinov Ulyanovsk State University, Russia
Abstract:
An overview of a simulation model for a call center with "impatient" requests is presented. Based on the developed simulation model, solutions for processing procedures are proposed to improve overall operational efficiency.
Keywords:
queuing system, simulation modeling, optimization, AnyLogic
Received: 21.12.2023 Revised: 14.02.2024
Citation:
V. V. Nazarov, Yu. G. Savinov, “Development of a simulation model for a call-center with “impatient” requests using AnyLogic Software”, Uchenyye zapiski UlGU. Seriya “Matematika i informatsionnyye tekhnologii”, 2024, no. 1, 35–43
Linking options:
https://www.mathnet.ru/eng/ulsu191 https://www.mathnet.ru/eng/ulsu/y2024/i1/p35
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