Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii"
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Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii", 2024, Issue 1, Pages 35–43 (Mi ulsu191)  
Development of a simulation model for a call-center with “impatient” requests using AnyLogic Software

V. V. Nazarov, Yu. G. Savinov

Ulyanovsk State University, Russia
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Abstract: An overview of a simulation model for a call center with "impatient" requests is presented. Based on the developed simulation model, solutions for processing procedures are proposed to improve overall operational efficiency.
Keywords: queuing system, simulation modeling, optimization, AnyLogic
Received: 21.12.2023
Revised: 14.02.2024
Bibliographic databases:
Document Type: Article
UDC: 004.942
Language: Russian
Citation: V. V. Nazarov, Yu. G. Savinov, “Development of a simulation model for a call-center with “impatient” requests using AnyLogic Software”, Uchenyye zapiski UlGU. Seriya “Matematika i informatsionnyye tekhnologii”, 2024, no. 1, 35–43
Citation in format AMSBIB
\Bibitem{NazSav24}
\by V.~V.~Nazarov, Yu.~G.~Savinov
\paper Development of a simulation model for a call-center with ``impatient'' requests using AnyLogic Software
\jour Uchenyye zapiski UlGU. Seriya ``Matematika i informatsionnyye tekhnologii''
\yr 2024
\issue 1
\pages 35--43
\mathnet{http://mi.mathnet.ru/ulsu191}
\elib{https://elibrary.ru/item.asp?id=68557935}
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