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Problemy Upravleniya, 2010, Issue 6, Pages 53–57 (Mi pu617)  
This article is cited in 1 scientific paper (total in 1 paper)

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Two-node network model with unlimited queues for performance characteristics estimation and optimization of voice self-service portals

M. P. Farkhadova, N. V. Petukhovaa, D. V. Efrosininb, O. V. Semenovac

a Institute of Control Sciences, Russian Academy of Sciences, Moscow
b Peoples Friendship University of Russia
c "Information and Net Technology", Moscow
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Abstract: The paper considers a two-node network model with unlimited queues to nodes to estimate and optimize voice self-service portals based on the computer speech recognition. The stationary probabilities of the system states are obtained and the performance characteristics are derived.
Keywords: call center, self-service, two-node network model, stationary probabilities of the system states, computer speech recognition.
Document Type: Article
UDC: 519.872.1-5+004.5-8
Language: Russian
Citation: M. P. Farkhadov, N. V. Petukhova, D. V. Efrosinin, O. V. Semenova, “Two-node network model with unlimited queues for performance characteristics estimation and optimization of voice self-service portals”, Probl. Upr., 2010, no. 6, 53–57
Citation in format AMSBIB
\Bibitem{FarPetEfr10}
\by M.~P.~Farkhadov, N.~V.~Petukhova, D.~V.~Efrosinin, O.~V.~Semenova
\paper Two-node network model with unlimited queues for performance characteristics estimation and optimization of voice self-service portals
\jour Probl. Upr.
\yr 2010
\issue 6
\pages 53--57
\mathnet{http://mi.mathnet.ru/pu617}
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  • https://www.mathnet.ru/eng/pu617
  • https://www.mathnet.ru/eng/pu/v6/p53
    • This publication is cited in the following 1 articles:
    Citing articles in Google Scholar: Russian citations, English citations
    Related articles in Google Scholar: Russian articles, English articles
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